Refund Policy
Last updated: November 7th, 2024
Thank you for choosing Shima Digital Agency. We value your satisfaction and are committed to providing high-quality services. Please read our refund policy carefully to understand our practices.
DESIGN AND DEVELOPMENT SERVICES
Once a design is approved and development begins, we do not offer refunds. The money-back guarantee falls away. This policy ensures that we can allocate resources and deliver the best possible service to our clients. It is crucial to review and approve designs thoroughly before providing consent for development to commence.
CANCELLATION BEFORE DESIGN APPROVAL
If you wish to cancel your project before design approval, a refund may be considered on a case-by-case basis. We reserve the right to assess the work completed up to the point of cancellation and may deduct a reasonable fee for the services provided.
UNFORESEEN CIRCUMSTANCES
In cases of unforeseen circumstances that prevent us from delivering the agreed-upon services, we will work with you to find an equitable solution. This may include rescheduling the project or providing credit for future services.
CONTACT US
If you have any questions or concerns about our refund policy, please contact us at sales@shimadigital.com. By engaging with Shima Digital services, you acknowledge and agree to abide by this refund policy. We appreciate your understanding and cooperation. Your satisfaction is our priority, and we look forward to delivering exceptional services to meet your needs.
Thank you for choosing Shima Digital.